Complaints Procedure

Complaints Procedure for Back & Neck Care Centre, Ltd.

If you as a patient have any complaint in relation to your treatment at our clinic there are 4 logical stages or steps for raising a complaint.

  1. You should in the first instance raise any such issue with the chiropractor responsible for your treatment. If you have seen more than one chiropractor within the clinic, you should raise the issue with the one you have consulted with the most. In most instances your chiropractor will be able to resolve any issue or concern you may have.
  2. In the unlikely event that you still feel that your complaint has not been dealt with satisfactorily you should send a written complaint to the professional association of your chiropractor;Back & Neck Care Centre, Ltd.'s reply will inform you whether this is The British Chiropractic Association, FOA The Chief Executive, 59 Castle Street, Reading, Berkshire, RG1 7SN or The United Chiropractic Association, 1st Floor, 45 North Hill, Plymouth, Devon, PL4 8EZ
  3. If the British or United Chiropractic Association has not been able to resolve your complaint you may write to the General Chiropractic Council, 44 Wicklow Street, London, WC1X 9HL. The GCC can not deal with issues of financial compensation or refund fees.

In all cases of a written complaint you must name the chiropractor whom you have an issue with, since each individual chiropractor is legally responsible for the care they have personally provided.

Should you have a complaint in relation to any other aspect of your visit, i.e. not treatment or consultation related, you should forward it in writing to the Director, address as in step 2.

For Timely Health Tips & News Please Subscribe To Our Newsletter

* indicates required field

GDPR Please select all the ways you would like to hear from John Radin Chiropractor:

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We will never share or sell your information but we use Mailchimp as our email platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.